Privacy & Policy



This Personal Data Protection Notice describes how Butterfly House (Pg) Sdn. Bhd. (“Entopia”) uses your Personal Data.


It explains:

What information we collect and why we collect it.
How we use that information.
How we safeguard that information.
The choices we offer, including how to access and update information.
Unfamiliar terms and important names are described and identified further in the Key Terms section.


A few terms to remember:

In the event of any conflict between the English and other language versions, the English version shall prevail.
Entopia shall have the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice on the Entopia website:
By continuing to communicate and using Entopia’s services, you are agreeing to the terms, modifications, updates and amendments in this Notice. It shall signify your acceptance of the terms and its changes.


Information we collect


The information that you provide, like your name, address, age, identification number, telephone number, email address, date of birth, and any other information that can identify you as an individual refers to Personal Data.


How we collect information


Through event registration, contest registration and any other type of registration.
Through our activities and programme reservations and registrations both online and in print.
Through our events, programs and activities in the form of photographs and feedback forms.
Through online and offline survey forms.
Through online mailing list subscription.
Through our social media channels (e.g. Facebook, Twitter, Linked etc.)
Through our website when purchasing merchandise and entrance tickets.
Through gift, discount voucher or prize redemption.
Through closed circuit television (CCTV) within our premises.
Other sound or video recording used to protect our customers, staff and property.
Through third parties engaged by Entopia for the purposes of items 1 to 7.


Why do we collect your information


We collect information to provide better services and experiences to all of our visitors and customers.


Membership Programme


We collect your personal information to process and complete your membership and provide you the benefits that you are entitled to.

Collecting your information for our newsletter is also important in order for you to receive timely updates on our event, programs and activities or any other notification regarding your dealing with us.


Events, Programmes and Activities


We may collect information during our events, programmes and activities for the purpose of recording, registration and your contest participation online or offline.

We also collect photographs, video footage and other forms of documentation during your participation in any of our event, activities and/or programmes for social media and other marketing purposes. 




Information gathered through our online or offline survey are necessary to improve our services, exhibits and provide you the necessary feedback.


Discount voucher, gift and prize redemptions


You may be asked to provide information in order to complete the redemption of a discount voucher, a gift voucher or to redeem a prize in any of our contests online or offline.


Security and Safety


We may record activities of our customers within the public areas of our premises to ensure their safety.

We may also collect your personal information for the purpose of claiming “lost and found” items or whenever there’s a need for you to report any emergency/security occurrence. 




Entopia may also use and process your Personal Data for other purposes such as; to send you greeting cards and to send you updates and news on the latest Entopia events and promotions which may be of interest to you, by way of post, telephone call and/or by email.


We collect information for internal administrative purposes such as auditing and data analysis to improve our services. And lastly, to comply with our obligations under the existing laws.


Transparency and Choice


Providing us your personal information is entirely up to you. It is voluntary. However, if you choose not to provide us your personal information, we will not be able to process any request that requires your personal data.


Subject to any exceptions under applicable law, you may request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data in relation to “Collection of Information” above and/or make any inquiries regarding your Personal Data by contacting:-

Chief of Sales and Marketing
830, Jalan Teluk Bahang,
11050 Penang, Malaysia.
Phone: (+6) 04 8888 111


How we Store and and Disclose your Information to Third Party


Your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia, to companies under the Entopia Group which are located outside of Malaysia and/or where Entopia’s or third party servers are located outside of Malaysia. You understand and consent to the transfer of your Personal Data out of Malaysia as described herein.


In respect of your right to access and/or correct your Personal Data, Entopia has the right to refuse your requests to access and/or make any correction to your Personal Data for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person’s privacy.


Your Personal Data may be transferred, accessed or disclosed to third parties for the purposes of processing your gift redemption, event registration or mailing list subscription. Further, we may engage other companies, service providers or individuals to perform functions on Entopia’s behalf, and consequently may provide access or disclose to your Personal Data to such service providers or third parties. Such third parties include (without limitation):-

Our information technology service providers;
Our professional investors, advisors and external auditors;
Other entities under Entopia; and
Regulatory and governmental authorities in order to comply with statutory and government requirements.
Your Personal Data may also be shared in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.


Links to Third-Party Websites


The Website may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and Entopia is not responsible for the information processing practices or privacy policies of such sites.


Personal Information of Minors


As a general rule, children and persons under the age of 18 years should not disclose personal data to us without the consent of their parents or guardians. In the event that such Personal Data is submitted to us, the Parent/Guardian hereby consent to the processing of the minor’s Personal Data and personally accept and agree to be bound by this Notice and take responsibility for his or her the minor’s actions.


Key Terms


Entopia – The trade name registered under Butterfly House (pg) Sdn Bhd. Referred collectively as “we” or “us” in this article.